Direct Employees Are All We Ever Use

We understand how invasive the replacement window process can be with strangers tromping through your living room, kitchen, and even your bedrooms. And while we may know Bob-the-subcontractor really well, we know nothing about Bob’s employees.

They could all be great people, but they could also include people with a record for sticky fingers or worse.

At GreenTex Home Improvement, we refuse to hang our client’s safety and security on a guess.

We fully vet each worker before hiring. And if we see anything that would prevent us from sending them to visit our mother, they can’t join our crew. We’d rather take the time to train the right people than “hope” an experienced installer will learn how to behave properly.

You Can’t Expect What You Can’t Teach

With subcontractors, there’s no way to know what training they’ve received – but it’s doubtful customer service was ever brought up in their meetings.

Our installers go through service training before we allow them onto anyone’s property. They learn simple courtesies like using runners to protect your floors.

They also discover that every homeowner’s name is either Sir or Ma’am and that they aren’t in our workspace – we’re in their home.

And we teach them to pay attention to the little things. No matter how great the product, it’s only as good as the quality of its installation. So our installers take the time to get even the smallest details exactly right.

Detailed work of that caliber can only come from consistent, high-level training to a single, carved-in-stone standard. And that’s precisely what our installers get from us every day.

Quality Control Comes From Quality Materials

There are many opportunities to lower costs in the replacement window and entry door business, but not all are good ideas. When you try to support a high-quality product with low-quality materials, the results are less than ideal.

You can turn a lifetime window into a two-year nightmare over the cost of high-end caulk or a poor insulation choice.

At GreenTex, our materials are always the equal (or better) of the products we install. For example, we could use standard silicone caulk, but we know there’s a better option – tripolymer sealant. So, that’s what we use.

Why?

Because when we say lifetime, we mean it.

We also shoot foam into the frame as a matter of course. Most window contractors will do that, too – for a fee. Without the extra fee, they’ll often just stuff fiberglass insulation into the gaps, which will pull moisture straight into the window frame over time.

We can’t imagine charging extra to do our job properly, but it happens all the time in our industry. They may feel that “drafty in a decade” is just fine, but we see it as a failure.

In fact, if one of our windows develops a draft in ten years or even twenty, you can rest assured that we’ll be there to make it right.

Subs Won’t Care About Protecting Your Warranty

While we don’t work with window companies that play games with their warranty language, there are still requirements to fulfill. A major one is that your windows must be installed properly using the methods recommended by the manufacturer.

Well, subcontractors rarely know the details of those processes because they work with a different brand almost every day. So, they develop their own installation methods that work pretty well with every window they encounter.

It’s not necessarily an unreasonable tack to take, but it can void your warranty if they skip the wrong steps or mismanage a step. And you can be certain that the manufacturer’s assessor knows exactly which steps subcontractors skip and will gladly use them to get out of a warranty repair.

But with our professionally-trained installers, the only thing that might get skipped is a lunch break or two. As full employees, it’s important to them that they handle every project with care.

After all, they’ll be the ones coming back if something gets forgotten.

Guaranteeing Your Home Is Treated With Respect

With GreenTex Home Improvement, you’ll never need to worry about mistreatment of your home. We treat everything in your home (except your old windows) as though it were made of spun sugar.

You already know that our installers are well-trained, enthusiastic, and respectful. But do you know how far that goes?

If we think there’s a chance we might bump into a wall or a piece of furniture, we take steps to protect it from harm. Walls at tight corners get protective padding, and furniture is gently moved out of the way.

And if we can’t move the furniture, we cover it with plastic or a tarp. We’ll do whatever we need to keep your home and belongings safe from harm.

Yes, it fits our core values of kindness first, but it’s also just smart business. We want you 110% satisfied with our work, and getting there takes planning, follow-through, and the right people. Luckily, we can lay claim to all three.

If you want replacement windows or doors for your Austin area home and want it handled by the best in the business, contact us at GreenTex Home Improvement for a free quote.